Returns & Exchanges

We want you to cherish your artisan-crafted piece. Returns are accepted within 30 days.

You have 30 days from the delivery date of your laser-etched glass or wooden purse to initiate a return. The item must be unused and in the exact condition you received it.

To start a return for your wooden art or acrylic piece, please contact us with a clear statement of your request.

Email us at info@brand.com

We will process your refund within 14 days of receiving your returned item. Funds will be returned to your original payment method, and you will not incur any hidden restocking fees for standard returns.

Return Conditions:

To be eligible for a return, your handcrafted item must ensure that:

  • The piece was bought in 30 days

  • It is in its original box

Non-returnable bespoke goods include:

  • Custom bespoke commissions or uniquely personalized etched pieces.

  • Items damaged after delivery through improper care or natural wear of the wood materials.

  • Items altered or modified by third parties after our final workshop inspection.

  • Gift cards or specific promotional items clearly marked as final sale during purchase.

We reserve the right to refuse returns of any art or purses that do not meet these careful quality standards upon our review.

Shipping Back

You are responsible for shipping costs and secure packaging when returning delicate art pieces to our main studio address:

Artisan Studio HQ

We cannot be held liable for bespoke items damaged or lost during return transit. We strongly advise using an insured, trackable shipping service, especially for glass and delicate wood items, to guarantee a safe and verifiable return delivery.

Gifts:

If the artistic piece was marked as a gift and shipped directly to you, you will receive store credit for the return value. Once we inspect the returned item at the studio, a digital certificate will be securely emailed.

If the item was not marked as a gift, or the buyer received it first, we will issue the refund directly to the original buyer's payment method used at the time of the order.

Support

For any questions regarding your bespoke art return, email help@brand.com